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License

Creative Commons Attribution 4.0 International License governing use of the Open Agentic ITSM Framework

Creative Commons Attribution 4.0 International (CC BY 4.0)

The Open Agentic ITSM Framework is published under the Creative Commons Attribution 4.0 International License.

In plain language:

You are free to:

  • Share: Copy and redistribute this material in any medium or format, for any purpose, including commercial use.
  • Adapt: Remix, transform, and build upon this material for any purpose, including commercial use.

Under the following condition:

  • Attribution: You must give appropriate credit to the Open Agentic ITSM Framework, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the framework endorses you or your use.

No additional restrictions: You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.

What This Means for Different Use Cases

For organizations implementing the framework: You may adopt this framework as the basis for your internal ITSM transformation program, adapt its guidance to your context, and share your adaptation internally without restriction. Attribution to the Open Agentic ITSM Framework is appreciated but not required for internal use.

For consultants and advisors: You may use this framework as the basis for client engagements, adapt its content for client deliverables, and build service offerings around it. When delivering materials that draw substantially on this framework to clients, attribute the source.

For vendors and platform builders: You may use this framework as a reference for building products and capabilities, reference it in your documentation and marketing, and claim alignment with its principles. You may not misrepresent your product as the official implementation of this framework or imply endorsement by the framework.

For educators and trainers: You may use this framework as course material, adapt it for teaching purposes, and build training programs around it. Attribution to the Open Agentic ITSM Framework in course materials is required.

For researchers: You may reference, cite, and build upon this framework in academic and research contexts following standard attribution practices.

What This License Does Not Grant

This license does not grant permission to:

  • Use the name “Open Agentic ITSM Framework” in a way that implies official affiliation, endorsement, or certification by the framework.
  • Remove or modify attribution requirements when redistributing the framework content.
  • Assert proprietary rights over this content or any derivative works that incorporate substantial portions of it.

Full License Text

The complete legal text of the Creative Commons Attribution 4.0 International License is available at:

https://creativecommons.org/licenses/by/4.0/legalcode

Attribution Format

When attributing this framework, the following format is recommended:

Open Agentic ITSM Framework (open-agentic-itsm.org), published under CC BY 4.0.

For academic citation:

Open Agentic ITSM Framework. (2026). Open Agentic ITSM Framework v0.1. Retrieved from https://open-agentic-itsm.org. Licensed under CC BY 4.0.

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