Changelog
Version history and change log for the Open Agentic ITSM Framework
v0.1 (2026-06-28): Initial Draft Release
Status: Draft. Released for community review. Not yet finalized.
Content Released
Framework Fundamentals:
- Index / Home page
- Section 0: Introduction (scope, audience, IP statement)
- Section 1: Guiding Principles (seven principles)
- Section 2: Evolution of IT Operations (three horizons)
- Section 3: Agentic Service Value Model
Domain Analysis:
- Section 4 Overview: Domain impact and maturity matrix
- Section 4.1: Incident Management
- Section 4.2: Problem Management
- Section 4.3: Change Enablement
- Section 4.4: Service Request Management
- Section 4.5: Configuration Management (CMDB)
- Section 4.6: IT Asset Management
- Section 4.7: Knowledge Management
- Section 4.8: Service Level Management
- Section 4.9: Capacity and Performance Management
- Section 4.10: Availability Management
- Section 4.11: IT Service Continuity Management
- Section 4.12: Release and Deployment Management
Applied Guidance:
- Section 5: Application Design Standards (Agentic First, API First, Automation First)
- Section 6: Metrics and Measurement (five agentic adoption measures with ServiceNow notes)
- Section 7: Agent Governance (lightweight governance model)
- Section 8: Vendor Landscape (placeholder, forthcoming)
Community:
- Participation Guide
- Contribution Rules
- IP Policy
- License (CC BY 4.0)
Known Gaps in v0.1
- Vendor Landscape (Section 8) is a placeholder pending community contributions
- Role transition guidance (how specific ITSM roles change in the agentic model) is not yet addressed
- Implementation roadmap guidance (sequencing of domain adoption) is not yet addressed
- Organizational change management considerations are not yet addressed
- Multi-language support is not yet available
These gaps will be addressed in v0.2 and subsequent releases.
Contributing to v0.2
v0.2 will focus on: vendor landscape population, role transition guidance, and implementation sequencing. Community contributions addressing these topics are actively solicited. See the Participation Guide.