# Open Agentic ITSM Framework

> an open standard for the transformation of IT Service Management practices in the agentic AI era

## Docs

- [About This Effort](https://open-agentic-itsm.org/about): why an open standard?
- [Changelog](https://open-agentic-itsm.org/changelog): Version history and change log for the Open Agentic ITSM Framework

## Community

- [Code of Conduct](https://open-agentic-itsm.org/community/code-of-conduct): Behavioral standards for participants in the Open Agentic ITSM Framework
- [Contribution Rules](https://open-agentic-itsm.org/community/contribution-rules): Standards and requirements for all contributions to the Open Agentic ITSM Framework
- [How to Participate](https://open-agentic-itsm.org/community/participate): How to contribute to the Open Agentic ITSM Framework: discussion, content contribution, and community participation
- [Intellectual Property Policy](https://open-agentic-itsm.org/community/ip-policy): IP policy governing all contributions to the Open Agentic ITSM Framework
- [License](https://open-agentic-itsm.org/community/license): Creative Commons Attribution 4.0 International License governing use of the Open Agentic ITSM Framework
- [Use of AI](https://open-agentic-itsm.org/community/use-of-ai): How we can leverage the tools responsibly

## Framework

- [Introduction](https://open-agentic-itsm.org/framework/introduction): Scope, purpose, audience, and foundational context for the Open Agentic ITSM Framework
- [Guiding Principles](https://open-agentic-itsm.org/framework/principles): Seven principles that govern the design, deployment, and governance of agentic ITSM programs
- [The Evolution of IT Operations](https://open-agentic-itsm.org/framework/evolution): Three horizons of IT operations maturity: Reactive, Proactive, and Agentic
- [Agentic Service Value Model](https://open-agentic-itsm.org/framework/service-value-model): How the ITIL 4 Service Value System adapts when agents become first-class participants in every value chain activity
- [Application Design](https://open-agentic-itsm.org/framework/application-standards): Three design standards that applications and services must meet to support agentic ITSM participation: Agentic First, API First, Automation First
- [Metrics and Measurement for Agentic ITSM Adoption](https://open-agentic-itsm.org/framework/metrics): Five vendor-neutral measures for tracking agentic adoption, with calculation guidance and ServiceNow implementation notes
- [Agent Governance](https://open-agentic-itsm.org/framework/governance): Governance requirements for agentic ITSM programs: access control, audit, accountability, and human-in-the-loop design
- [Vendor Landscape Reference](https://open-agentic-itsm.org/framework/vendor-landscape): Community-maintained reference of vendors and platforms offering agentic ITSM capabilities by domain

### Domains

- [ITSM Domain Overview](https://open-agentic-itsm.org/framework/domains/overview): Summary matrix and navigation for all twelve ITSM practice domains under agentic transformation
- [Incident Management](https://open-agentic-itsm.org/framework/domains/incident-management): How agentic AI transforms incident detection, diagnosis, resolution, and closure
- [Problem Management](https://open-agentic-itsm.org/framework/domains/problem-management): How agentic AI transforms root cause analysis and proactive problem prevention
- [Change Enablement](https://open-agentic-itsm.org/framework/domains/change-enablement): How agentic AI transforms change risk assessment, CAB participation, and deployment validation
- [Service Request Management](https://open-agentic-itsm.org/framework/domains/service-request): How agentic AI transforms service request intake, fulfillment, and user experience
- [Configuration Management (CMDB)](https://open-agentic-itsm.org/framework/domains/configuration-management): How agentic AI transforms CMDB accuracy, relationship mapping, and configuration governance
- [IT Asset Management](https://open-agentic-itsm.org/framework/domains/asset-management): How agentic AI transforms asset lifecycle management, license compliance, and procurement optimization
- [Knowledge Management](https://open-agentic-itsm.org/framework/domains/knowledge-management): How agentic AI transforms knowledge creation, curation, and delivery
- [Service Level Management](https://open-agentic-itsm.org/framework/domains/service-level-management): How agentic AI transforms SLA monitoring, breach prevention, and performance reporting
- [Capacity and Performance Management](https://open-agentic-itsm.org/framework/domains/capacity-performance): How agentic AI transforms capacity planning, performance monitoring, and resource optimization
- [Availability Management](https://open-agentic-itsm.org/framework/domains/availability-management): How agentic AI transforms failure prediction, remediation automation, and resilience design
- [IT Service Continuity Management](https://open-agentic-itsm.org/framework/domains/continuity-management): How agentic AI transforms DR planning, testing, and orchestrated recovery
- [Release and Deployment Management](https://open-agentic-itsm.org/framework/domains/release-deployment): How agentic AI transforms release validation, deployment monitoring, and automated rollback